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Return Policy

Backbone & Accessories Returns

Backbones & other accessories may be returned, provided they are returned to us within 7 days, unless stated elsewhere, from receiving the goods. Receiving the goods, in all cases, will be designated by the arrival date provided by the courier.

All returned gear must be clean, free of body odor and chalk, not damaged or altered, and returned in original packaging. Items may be tried on for sizing but not used for workout.

Purchaser is responsible for paying the shipping for exchanged gear.

Refund is on merchandise price only, shipping is not refundable.

For a faster turnaround on your return/exchange please email (support@onestrongherd.com), include your order number, order date, name & address.

Clothing Returns

Clothing may be returned, provided they are returned to us within 7 days from receiving the goods. Receiving the goods, in all cases, will be designated by the arrival date provided by the courier.

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time! Any claims for misprinted/damaged/defective clothing must be presented with photographic proof, sent to the email below.

Wrong size:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

If you'd like a different size, get in touch with us at support@onestrongherd.com and we'll let you know what your next steps are.

All returned clothing must be clean, free of body odor and chalk, not damaged or altered, and returned in original packaging.